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Medication Reconciliation: Important Lessons Learned from an Emergency Department (ED) Pharmacist
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Medication Reconciliation: Important Lessons Learned from an Emergency Department (ED) Pharmacist
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Medication Reconciliation: Important Lessons Learned from an Emergency Department (ED) Pharmacist
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Medication Reconciliation: Important Lessons Learned from an Emergency Department (ED) Pharmacist

Program Overview:
Medication reconciliation, when performed correctly, is a multi-step process that includes the collection of an accurate list of all the medications (including herbals and over-the-counter medications) that the patient is taking, validation of the accuracy of this list, and comparison of this list to newly ordered medications, in order to identify and resolve discrepancies. A successful medication reconciliation process is vital to safe patient care across the continuum; however, the accuracy, completeness, and timeliness of this complex activity continues to be problematic in even the most safety-minded organizations. Studies have shown that errors associated with reconciliation procedures occur across all types of patient care transitions; many of these errors will reach the patient, and in more than half of the cases, contribute to various degrees of patient harm.1

 During this webinar, participants will learn about frequent errors involving multifactorial breakdowns in the medication reconciliation process, as reported to a state reporting program. The second presentation, by a former emergency department pharmacist, will describe her experience with medication reconciliation procedures and the myriad of challenges and barriers to improvement that hospitals’ currently face. Our speakers will outline key safety issues for establishing a successful medication reconciliation program and offer important recommendations for improvement.
1. PA Patient Saf Advis 2013 Dec;10(4):125-36.

Intended Audience:
Interdisciplinary teams are encouraged to attend together:
  • Hospital and Health System Leadership
  • Quality and Risk Management Leaders
  • Physician, Pharmacy, and Nursing Leaders
  • Emergency Department Pharmacists and Medication Reconciliation Technicians
  • Patient and Medication Safety Officers
  • Frontline Pharmacists, Nurses, Technicians
Following completion of the webinar, participants will be able to:
  • Recognize the most frequently reported event types involved in breakdowns of the medication reconciliation process
  • Identify causes and factors contributing to breakdowns of the medications reconciliation process
  • Describe factors critical to the success of medication reconciliation in the emergency department
  • Explain how to obtain the "Best Possible Medication History"
Breakdown in the Medication Reconciliation Process: Results from a State Reporting Program
Matthew Grissinger, RPh, FISMP. FASCP
Director, Error Reporting Programs
Institute for Safe Medication Practices
Horsham, PA

Medication Reconciliations: An ED Pharmacist's Observations
Staley Lawes, PharmD., BCPS
Safe Medication Management Fellow
Institute for Safety Medication Practices
Horsham, PA

Susan Paparella, MSN, RN
Vice President
Institute for Safe Medication Practices
Horsham, PA
This webinar is approved for 1.5 hours of Pharmacy Continuing Education and 1.0 hours of Nursing Continuing Education. There is no additional charge for the continuing education credits for this webinar.
acpelogonewsmall.jpgEducational Review Systems is accredited by the Accreditation Council for Pharmacy Education (ACPE) as a provider of continuing pharmaceutical education. This program is approved for 1.5 hours (0.15 CEUs) for both pharmacists and pharmacy technicians. Educational Review Systems is also approved for pharmacy continuing education by the state of Florida.

Live Continuing Education Credits must be completed by 12/9/2016. We are unable to process the request after this date.
Enduring Continuing Education Credits will expire on 11/9/2018 but must be completed within 30 days of the date you watched the program. We are unable to process the request after this date.
For more information, including online registration and deadlines, please click here.
The Institute for Safe Medication Practices (ISMP) is a nonprofit organization that works closely with healthcare practitioners and institutions, regulatory agencies, consumers, and professional organizations to provide education about medication errors and their prevention. ISMP represents more than 35 years of experience in helping healthcare practitioners keep patients safe, and continues to lead efforts to improve the medication use process. ISMP is a federally certified patient safety organization (PSO), providing legal protection and confidentiality for submitted patient safety data and error reports. For more information on ISMP, or its medication safety alert newsletters and other resources for healthcare professionals and consumers, visit

You may return most items sold by ISMP within 30 days of shipping for a refund less the cost of shipping and handling.  We do not charge a restocking fee.  All refunds will be made in the form of a check regardless of the original form of payment. We cannot accept returns on our videos "Building System Safeguards for the Safe Use of High-Alert Medications", "Patient Safety Requires a Team Effort", "Patients Play a Vital Role in Patient Safety", "Medical Leaders in Patient Safety", or any item that is not returned in its original condition, is damaged, or is missing parts.

CD- "Medication Reconciliation: Important Lessons Learned from an Emergency Department (ED) Pharmacist" (11/9/16)
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